Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MSMRV364 Mapping and Delivery Guide
Hand over a recreational vehicle to a customer
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | MSMRV364 - Hand over a recreational vehicle to a customer |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency covers the skills and knowledge required to hand over a recreational vehicle to a customer after completion of service/repair. The work will be carried out in a recreational vehicle service and repair facility.The operator will be required to work to procedures, and follow plans/specifications, insurance requirements and customer needs. This unit of competency applies to an individual working alone or as part of a team/work group and working in liaison with other shift team members.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence. The collection of performance evidence: should occur over a range of situations which include typical disruptions to normal, smooth operation will typically include a supervisor/third-party report or other evidence, focusing on consistent performance and problem recognition and solving. A supervisor/third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency may use industry-based simulation for all or part of the unit particularly where safety, lack of opportunity or significant cost is an issue. Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills. Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept). Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit. The regulatory framework will be reflected in workplace policies and procedures and is not required to be independently assessed. Foundation skills are integral to competent performance of the unit and should not be assessed separately. As a minimum, assessors must satisfy the Standards for Registered Training Organisations 2015 assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field | Operations |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify work done | ||||||||
Element: Identify the work which was to be done, including insurance requirements and customer needs | ||||||||
Element: Check that the pre-delivery check has been completed | ||||||||
Element: Assemble all documentation and other items required | ||||||||
Element: Arrange a suitable time with the customer for the handover | ||||||||
Element: Ensure the recreational vehicle is in an appropriate location for the handover |